Why is my shipment not returning data?

This article details the common reasons that data may not be returned when tracking a shipment.

There can be numerous reasons as to why data may not be returned for a shipment. A few of the most common causes are:



Invalid Data Input

Inputting the appropriate and valid data when working with the VIZION API is crucial in order to receive data back. If inputting carrier information (recommended) verify that it is accurate before tracking.

You can track a shipment via Container ID or Master Bill of Lading

By going to https://support.vizionapi.com/begin-tracking you can quickly learn the methods to begin tracking with either Container ID’s or Master Bills of Lading.

Using Booking Number

Tracking via Booking Number is not yet supported through VIZION, but this feature is in development and scheduled for release in early 2022.

No Carrier Data

If tracking is done before the carrier has generated any data nothing will be returned.

Poor Carrier Connection

On rare occasions we can experience an interruption in connectivity to our carriers.  In these instances, if processing takes place during a connectivity interruption, there could be an error returning data.  Data will be updated and received once connectivity issues are resolved.

Unsupported Carrier

VIZION supports most major carriers, and is actively adding smaller carriers. A full list of supported carriers can be found here. Let us know if you regularly use a specific carrier that we do not have listed.


For more information on the most recent update for your shipment please see: Current Status of My Shipment

Definitions for the different statuses can be found here: Last Status Update Messaging